Service Advisor Required for Commercial Main Dealer - Croydon
Our Client, a Commercial Franchise Dealer in the Croydon region, is currently looking to hire an experienced and customer focussed Service Advisor for their busy Service Department.
Convincingly convey the image of brand, mediating successfully between the customers' needs and desires and the interest of the Company.
Ensure customer satisfaction through professional manner, using their ability to remain reassuring to the customer during difficult situations.
To ensure that all company policies and procedures applicable to their area of responsibility are adhered to at all times.
Reporting to the Service Manager and working with a team of other Service Advisors, you key responsibilities shall include:
Informing customers of their ongoing vehicle status
Writing orders for repairs
Entering additions/changes to customer database
Handing over finished vehicles to customers
Giving customers detailed explanations on extent of repairs
Monitoring whether repairs are being carried out to the required delivery time
Actively sell After-Sales Services
Discussing and arranging payment with customers
Booking in of vehicles to ensure continuity of workshop loading
Provide advice on warranties and service requirements
In the case of legally required inspections, explaining the necessary vehicle test requirements
Arrange schedules for MOT/Vehicle inspections
Appearance/manner, ability to make contact and build relationships
Active listener, ability to communicate and generate enthusiasm within a team environment
Being able to actively seek to find a balance of interest in problem solving
Ability to make decisions within a pressure environment
Has no difficulty adapting to a range of people showing varied patterns of behaviour
General PC skills
Commitment/willingness to ensure customers expectations are achieved.
Key Performance Measures:
Effectively and politely liaising with customers regarding their vehicles status, payment and repairs
Accurate booking of customer vehicles into the workshop
Monitoring repair times
Providing accurate advice on service requirements
This role involves working on a shift pattern - alternating 6.00am - 3.30pm, 11.30am - 9.00pm and 8.00am - 5.30pm Monday to Friday. 1 in 3 Saturdays 8.00am - 1.00pm.