The UKs leading automotive recruiting consultancy

01603 701 077

Latest motor trade jobs

Vehicle Technician For Automotive Mai... Warrington, UK
Service Advisor Required for Automoti... Ashford, UK
Sales Executive Required for Speciali... Worcester, UK
Automotive Service Advisor Required f... Crawley, UK
Service Advisor Required for Prestige... Slough, UK
Vehicle Technician / Mechanic for Fra... Swansea, UK
Automotive Master Technician Required... Guildford, UK
Car Sales Administrator Required for ... Canterbury, UK
Automotive Smart Repairer Required Fo... Birmingham, UK

What people are saying about us

Paul Martin was extremely helpful, interested and very professional, a true credit to your business. I would like to thank him for all his hard work.
Customer Advisor

Service Advisor Required for Commercial Main Dealer - Croydon

  • Location: Croydon
  • Basic salary: Up to £23400 p.a.
  • On Target Earnings: Up to £29200 p.a.
  • Category: Commercial Vehicle Dealership
  • Department: Service Department Jobs
  • Job ref: J52290
  • Contact: Liam Buffenbarger
Apply

Our Client, a Commercial Franchise Dealer in the Croydon region, is currently looking to hire an experienced and customer focussed Service Advisor for their busy Service Department.

Objectives

Convincingly convey the image of brand, mediating successfully between the customers' needs and desires and the interest of the Company.
Ensure customer satisfaction through professional manner, using their ability to remain reassuring to the customer during difficult situations.
To ensure that all company policies and procedures applicable to their area of responsibility are adhered to at all times.

Reporting to the Service Manager and working with a team of other Service Advisors, you key responsibilities shall include:

Informing customers of their ongoing vehicle status
Writing orders for repairs
Entering additions/changes to customer database
Handing over finished vehicles to customers
Giving customers detailed explanations on extent of repairs
Monitoring whether repairs are being carried out to the required delivery time
Actively sell After-Sales Services
Discussing and arranging payment with customers
Booking in of vehicles to ensure continuity of workshop loading
Provide advice on warranties and service requirements
In the case of legally required inspections, explaining the necessary vehicle test requirements
Arrange schedules for MOT/Vehicle inspections

Key Skills:

Appearance/manner, ability to make contact and build relationships
Active listener, ability to communicate and generate enthusiasm within a team environment
Being able to actively seek to find a balance of interest in problem solving
Ability to make decisions within a pressure environment
Has no difficulty adapting to a range of people showing varied patterns of behaviour
General PC skills
Commitment/willingness to ensure customers expectations are achieved.

Key Performance Measures:

Effectively and politely liaising with customers regarding their vehicles status, payment and repairs
Accurate booking of customer vehicles into the workshop
Monitoring repair times
Providing accurate advice on service requirements

This role involves working on a shift pattern - alternating 6.00am - 3.30pm, 11.30am - 9.00pm and 8.00am - 5.30pm Monday to Friday. 1 in 3 Saturdays 8.00am - 1.00pm.

Apply Back to results
Apply for this position ×

Call Liam Buffenbarger directly on 01603 701 077
Quote Job Reference J52290


Alternatively, please complete the following form and Liam Buffenbarger will contact you directly:

Receive Our Latest Motor Trade Jobs, Straight To Your Inbox


Proud sponsors of: