Vehicle Service Advisor For Car Dealership - Nuneaton
Our client requires an experienced Vehicle Service Advisor to work within their busy Automotive Service Department in Nuneaton.
Your key responsibilities will involve dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the Service Department
Key duties will include:
Advising on technical queries/issues.
Booking vehicles into the department for work to be carried out.
Informing customers of the progress of their vehicle.
Sell customer repairs/parts etc and finalising the invoice on completion.
Key performance measures will include Customer Satisfaction Scores and feedback to the department.
The ability to work independently in a busy, pressurised environment is essential.
Customer focus, relationship maintenance and communication skills are of paramount importance in this role.
The successful applicant will be IT literate, have a full driving licence, be self-motivated, with a proactive approach to customer service and will enjoy the challenge of influencing the success of the Automotive Service Department. A flexible approach to the role is required as the opportunity to become involved in other areas of the business is possible.
Hours are Monday to Friday 8.00am-6.00pm with Saturday mornings worked on a rota basis.
Customer facing Motor Trade or Vehicle Service Advisor experience is essential.
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