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Service Advisor Job in Cardiff

Cardiff
Cardiff
Service Department, Commercial Dealership
£30896 - £32896 per annum
136707
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Vehicle Service Advisor required in Cardiff.
  • Starting salary up to £30,896 per annum per annum.
  • Access to a commitment bonus of £600 per annum + a profit shared bonus + commission of selling service contracts
  • 40 hours per week between the hours of 7:00am-6:00pm Monday to Friday with 1 in 3 Saturdays 8:00am-1:00pm.
Due to an internal promotion, a not-to-miss opportunity has arisen for an experienced and professional Vehicle Service Advisor for our client's franchise-approved commercial vehicle dealership in Cardiff.

Reporting to the Service Manager, in the role of a Vehicle Service Advisor, you will work alongside several other Vehicle Service Advisors and your key responsibilities shall include: 
  • Correctly capturing all customer details and vehicle faults at the first point of contact.
  • Taking telephone bookings from customers and accurately loading them into the workshop.
  • Raising job cards and ensuring all necessary and compliant documentation forms parts of the job pack.
  • Informing customers of their ongoing vehicle status.
  • Entering additions/changes to our client's customer database.
  • Handing over finished vehicles to customers.
  • Giving customers detailed explanations on the extent of repairs.
  • Monitoring whether repairs are being carried out to the required delivery time.
  • Actively sell aftersales services to include Service Contracts.
  • Discussing and arranging payment with customers.
  • Booking in vehicles to ensure continuity of workshop loading.
  • Provide advice on warranties and service requirements.
  • In the case of legally required inspections, explain the necessary vehicle test requirements.
  • Arrange schedules for MOT/vehicle inspections.
The successful candidate would ideally be able to deliver the very highest level of customer service through strong communication skills resulting in total customer satisfaction. Very strong organisational skills along with knowledge of Microsoft Office, Excel and DMS systems (Kerridge/ADP preferable) would be of high priority. Current or recent experience as a Vehicle Service Advisor within a franchise-approved vehicle dealer is essential to our client at this stage alongside a full clean UK driving license with minimal points. Experience in a commercial vehicle dealership is desirable. 

For your hard work as a Service Advisor, our client is offering:
  • Starting salary up to £30,896 per annum per annum.
  • Access to a commitment bonus of £600 per annum + a company profit shared bonus scheme
  • Additional earnings can be made through commission earned from the selling of service contracts
  • 22 days annual holiday allowance plus the 8 bank holidays rising to 25 after 5 years of employment, and then 27 after 10 years 
  • Full manufacturer-accredited training. 
  • Company pension scheme.
  • Fantastic career development prospects with a long-established commercial vehicle dealer group. 
  • Working hours are 40 hours per week between the hours of 7:00am-6:00pm Monday to Friday with 1 in 3 Saturdays 8:00am-1:00pm.
If you are interested in hearing more about this Service Advisor job in the Cardiff area, please contact Harry Woodcock at Perfect Placement Today.

At Perfect Placement we specialise in Jobs within the Automotive Field, we can help you with your Career search for Motor Trade Jobs as we have over 1,400 live Automotive Vacancies across the whole of the UK ranging from Vehicle Technician Jobs to Service Manager Jobs.
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