- Starting salary up to £31,000 per annum with bonus potential (roughly £4,000+ per annum paid monthly).
- 42.5 hours per week Monday to Friday with no weekends required
- Rare chance to work with an iconic and progressive brand in the motor industry.
Reporting to the Group Head of Service and working alongside a team of Mobile Vehicle Technicians/Tyre Fitters, you will need to be able to influence and advise customers on minor technical issues with their vehicle whilst delivering a first class service, and manage workflow and efficiency of our clients' mobile productive staff who you will be making mobile visits to customers and carry out repairs. You will receive calls from our clients customers and book their vehicles in for associated repair work, have extensive liaison with the Mobile Vehicle Technicians/Tyre Fitters, and keep customers informed of the progress of their vehicle whilst taking payments for work completed.
Due to the nature of this role the successful Service Advisor candidate would need to have prior or present experience working as a Vehicle Service Advisor or a similar customer service role within the motor industry and be able to deliver the very highest level of customer service through strong communication skills resulting in total customer satisfaction. Any candidates with experience in fleet maintenance would also be highly advantageous but not essential. Overall you will have a passion for working for our client and have very strong organisational skills along with IT proficiency (experience with the Pinnacle DMS system would be highly advantageous but is non-essential). Liaising with manufacturer to authorise warranty repairs, and a general knowledge of automotive warranty procedures would also be advantageous but is non-essential. A UK driving license with minimal points is essential though.
What's in it for you? For your hard work as a Commercial Service/Fleet Advisor our client is offering...
- Starting salary up to £31,000 per annum pending experience with a salary increase once brand accredited.
- Performance related bonus scheme of up to £4,000 per annum.
- 30 days annual leave (including the bank holidays).
- Workplace pension scheme.
- Access to brand accredited training and genuine career development and progression.
- Various company benefits including staff discounts, cycle to work scheme, competitions, and shared parental leave.
- Rare chance to work with an iconic and progressive brand in the motor industry.
- 42.5 hours per week 8:00am-5:30pm with no weekends required!
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