The role of a Vehicle Rental Administrator involves answering the phone, taking bookings, facilitating vehicle collections and returns, as well as general office administration duties. You will be expected to be able to support customers through the whole process of renting a vehicle from booking appointments, organising collection, checking paperwork in line with regulations and inspecting the vehicle upon return.
This role could be based in a main Dealership which has a Vehicle Hire Department or could be in a privately owned Vehicle Hire business. All businesses will have their own way of operating but will generally require a Vehicle Rental Administrator to have good people skills, be highly organised and able to check and maintain records as well as having a strong attention to detail.
Typically a Vehicle Rental Administrator would report into the Administration Manager and would liaise directly with customers who could be commercial businesses looking to hire fleet vehicles or courtesy cars, or the general public requiring rental vehicles. Having commercial awareness is also important as you will be expected to upsell additional service packages such as accidental damage cover.
Typical working hours in this role are around 37.5 hours per week and this usually involves some weekend working. This role offers great scope for progression; the natural next steps would be Vehicle Rental Team Leader but since you will be gaining many transferrable skills, the opportunities across the motor trade are wide open.
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