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Service Advisor Job in Winchester

Hampshire
Winchester
Service Department, Car Dealership
£26000 - £34000 per annum
136735
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Service Advisor Required in Winchester, Hampshire
  • On Target Earnings - £34,000
  • Basic Salary up to £26,000
  • Full-Time | Permanent
  • Working hours: Monday - Friday: 08:00 - 17:30 1 in 4 Saturdays: 08:00 - 12:30
Our client, a Franchised Vehicle Dealership in Winchester, is seeking a Service Advisor to join their team. This position is ideal for individuals who are passionate about delivering excellent customer service, even if you don't have previous automotive experience.

As a Service Advisor, you'll be the vital communication link between our customers and the workshop, ensuring their vehicles are serviced to the highest standard. Comprehensive on-the-job training will be provided, and you'll join a supportive and friendly team environment.

What’s in it for you as a Service Advisor?
  • Starting Salary of £25,000, increasing to £26,000 upon accreditation
  • Bonus Scheme - OTE £34,000
  • Full training and support from experienced colleagues and managers.
  • Opportunity to work in a dynamic and customer-focused environment.
  • Regular working hours with a balanced share of Saturday mornings.
Duties of a Service Advisor:
  • Arranging and booking vehicle servicing appointments via telephone and email.
  • Greeting customers and serving as their main point of contact during their vehicle’s service.
  • Providing updates and advising on necessary repair work to keep customers informed and satisfied.
  • Creating invoices and explaining the work carried out to customers in a clear, understandable manner.
  • Proactively rescheduling future maintenance appointments to ensure ongoing vehicle care.
  • Liaising with technicians to monitor progress and ensure service and repairs are completed on time.
  • Handling customer complaints and concerns with professionalism and empathy, resolving issues promptly.
  • Upselling additional services or products where appropriate to enhance customer satisfaction and revenue.
What our client expects of their Service Advisor:
  • Strong customer service skills with the ability to build rapport and trust with customers.
  • Effective communication skills, both written and verbal, to keep customers well-informed and reassured.
  • Attention to detail and accuracy in processing service details and handling invoices.
  • Ability to work well under pressure and manage customer expectations with clear and consistent communication.
  • Proactive approach to managing your workload, ensuring every customer receives prompt and professional service.
  • Team-oriented mindset, contributing positively to the dealership's goals and supporting your colleagues as needed.
  • Basic understanding of automotive services (advantageous but not essential, as full training will be provided).
  • Commitment to continuous learning and development, with a desire to achieve accreditation within the first year.
This role offers an excellent opportunity for those looking to develop their career in the automotive industry, whether you're bringing experience from a similar role or starting fresh with a strong customer service background.

This vacancy is based in Winchester and our Client is ideally looking for motor trade experienced applicants.

We will not send your CV to a job until we have spoken to you, so it is imperative that you provide a daytime contact number preferably your mobile number.

Applying from overseas? Please ensure you clearly explain your Right to work in UK Status within the body of your CV.

If you are interested in hearing more about this Vehicle Technician Job, please do not hesitate to contact Martin Bane at Perfect Placement today.

At Perfect Placement, we specialise in Motor Trade Jobs, so if you are looking to improve your Automotive Career, please get in touch with us today. We are the leading UK Motor Trade Recruiters with over 1,400 Automotive Vacancies across the whole of the UK.
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