- Basic salary and bonus scheme providing uncapped on-target-earnings of £35,000+ per annum.
- 8:00am-6:00pm Monday to Friday and Saturdays 8:00am-2:00pm on a rota paid as overtime.
- Loads of additional package benefits as well as the chance to work with a leading premium car brand.
Reporting to the Service Manager and working alongside a service receptionist and a workshop team, as a Service Team Manager you will need to be a confident relationship builder, be able to influence and advise customers on minor technical issues with their vehicle whilst delivering a first class service, also achieving the company objectives and targets. You will greet customers in the Service Department and book their vehicles in for associated repair work, have extensive liaison with the workshop to chase work in progress, up-sell on additional products and services where possible, and keep customers informed of the progress of their vehicle whilst taking payments for work completed.
Due to the nature of this role, the successful Service Team Manager would need to have prior or present experience working as a Vehicle Service Advisor or similar customer service orientated within the motor industry and be able to deliver the very highest level of customer service through strong communication skills resulting in total customer satisfaction. Overall you will have a passion for working for the manufacturer and have very strong organisational skills along with IT proficiency (experience with the Kerridge/CDK DMS system would be highly advantageous but is non-essential). Liaising with manufacturers to authorise warranty repairs and general knowledge of automotive warranty procedures would also be advantageous but is non-essential. A UK driving license with minimal points is essential though.
What's in it for you? For your hard work as a Service Team Manager, our client is offering:
- Starting salary up to £29,000 per annum.
- Competitive bonus package providing uncapped on-target-earnings of £35,000 per annum.
- Accredited training and qualifications.
- Up to 25 days annual leave plus the 8 bank holidays.
- Pension scheme with enhanced employer contributions.
- Various company benefits such as employee assistance programmes, cycle to work scheme, staff discounts on MOTs, service and repair, an employee referral scheme and life assurance policy.
- Chance to work with a family-run car dealer group operating for over 40 years and focus on trust, care, and quality.
- 8:00am-6:00pm Monday to Friday and Saturdays 8:00am-2:00pm on a rota paid as overtime.
Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today.