Are you an experienced Service Advisor or Receptionist looking for your next opportunity in a professional and friendly environment? Our client, a reputable Car Dealership in Croydon, is on the lookout for an Automotive Service Advisor / Receptionist to join their successful and customer-focused service team.
This is an exciting opportunity to work in a relaxed, collaborative, and enjoyable workplace where team members support each other to deliver excellent service. The dealership prides itself on delivering top-quality workmanship and creating long-lasting relationships with its returning customers.
Key Responsibilities as a Service Advisor:
- Provide a professional, welcoming, and friendly service to all customers, creating a positive first and last impression.
- Respond to customer queries promptly and professionally, either face-to-face, over the phone, or via email.
- Manage customer bookings efficiently for vehicle servicing, repairs, and MOTs while ensuring a smooth workflow in the Service Department.
- Accurately relay vehicle progress updates to customers, ensuring excellent communication and transparency.
- Upsell additional products, services, and repairs to customers where appropriate, contributing to departmental success.
- Handle invoicing, payments, and administrative tasks related to vehicle servicing.
- Work collaboratively with technicians and the wider service team to maintain a high standard of customer satisfaction.
- Experience: Proven track record in a customer-facing front-of-house role, ideally as a Service Advisor, Receptionist, or Parts Advisor within the automotive industry.
- Customer-Focused: Strong communication and interpersonal skills with a passion for delivering exceptional customer service.
- Skills: Highly organised with the ability to multitask and prioritise workloads. Strong IT skills are essential.
- Personal Attributes: Self-motivated, proactive, and able to work both independently and as part of a team.
- Licensing: A full UK manual driving licence is required.
- Hours: Monday to Friday, 8:00am - 6:00pm, with Saturdays on a 1-in-3 rota basis.
- Salary: Competitive basic salary of up to £33,000 p.a., depending on experience.
- Bonus: Uncapped bonus opportunities on upselling, offering an OTE of up to £44,000 p.a.
- Benefits:
- 20 days’ holiday plus bank holidays.
- Full-time, Permanent PAYE contract.
- Career progression opportunities into management.
- A supportive and friendly team environment.
- Work-Life Balance: Structured working hours with a balanced rota for weekends.
- Friendly Culture: Enjoy a positive team atmosphere where everyone works together to achieve success.
- Career Development: Opportunities for growth within a successful and expanding dealership.
- Recognition & Reward: Be rewarded for your hard work with competitive pay and uncapped earnings potential.
For more information about this Service Advisor / Receptionist position or to explore other Motor Trade opportunities in the Croydon area, contact Alex Perrin at Perfect Placement UK Ltd today. He helps people find new Automotive jobs!
About Perfect Placement UK Ltd Perfect Placement is the UK’s leading Automotive Recruitment specialist. Whether you’re looking to advance your career or make a fresh start in the Motor Trade industry, our team of expert recruiters are here to help you find the perfect opportunity!