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Service Advisor Job in Croydon

Surrey
Croydon
Service Department, Car Dealership
£32000 - £35000 per annum
137466
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Service Advisor Required for a Manufacturer-Approved Service Centre
  • Location: Croydon
  • Salary: £32k Basic + £3k OTE
  • Hours: Monday - Friday, 8am-6pm, no weekends!
Our client is a Manufacturer-Approved Service Centre specialising in Vans and Fleet work. They are seeking a dedicated Service Advisor to join their team and provide top-tier customer service. With industry-leading dealer management systems like Keyloop and RTC, this is an excellent opportunity to work in a dynamic and customer-focused environment.

Duties of a Service Advisor:
  • Act as the first point of contact for customers, providing excellent customer service in person, over the phone, and via email.
  • Schedule service and repair appointments, ensuring efficient use of the workshop.
  • Accurately record customer concerns and pass information to the workshop team.
  • Maintain communication with customers throughout the repair process, updating them on progress and any changes.
  • Prepare and present invoices, explaining repairs and services clearly to customers.
  • Upsell additional services, repairs, or products where appropriate.
  • Ensure a seamless customer experience by managing bookings, courtesy vehicles, and follow-up appointments.
What Our Client Expects from Their Service Advisors:
  • Previous experience in a Service Advisor or similar customer-facing role within the automotive industry.
  • Familiarity with Keyloop or RTC dealer management systems is advantageous but not essential.
  • Excellent communication and organisational skills.
  • A proactive, customer-focused attitude with the ability to handle multiple tasks under pressure.
  • Strong administrative skills and attention to detail.
  • A passion for delivering exceptional customer service.
Why Join This Team?
  • Competitive Salary: £32k Basic + £3k OTE.
  • No Weekends: Enjoy a healthy work-life balance with Monday-Friday hours.
  • Modern Systems: Work with advanced dealer management tools like Keyloop and RTC.
  • Manufacturer-Approved Facility: Be part of a team that delivers expert care for vans and fleet vehicles.
  • Supportive Environment: Join a friendly and professional team dedicated to excellence in customer service.
If this Service Advisor job interests you and you’d like to know more about it or other Motor Trade Jobs in South London, contact Alex Perrin at Perfect Placement UK Ltd.

At Perfect Placement, we specialise in Motor Trade Jobs. Whether you're seeking a new opportunity as a Service Advisor or aiming to advance your automotive career, we have over 1,800 live vacancies across the UK. Get in touch today!

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