- Up to £25-29,000 starting salary with uncapped-on target-earnings up to £33-38,000+ per annum.
- Monday to Friday 8:00am-5:30pm with a 30-minute lunch break and Saturdays 8:30am-12:30pm on a rota.
- Fantastic long-term career development prospects with a family owned and financially secure business operating for 30+ years.
Reporting to the Service Manager, you will be working in a team of other Vehicle Service Advisors where you will be managing workloads and customer deadlines by allocating tasks and ensuring our client's customers receive the best experience. As well as this you will greet customers into the Service Department, extensively liaise with the workshop to chase work in progress, keep customers informed of the progress of their vehicle, and up-sell on additional products and services where possible.
The successful Service Advisor candidate would ideally be able to deliver the very highest level of customer service through strong communication skills resulting in total customer satisfaction. Strong organisational skills along with IT literacy (any experience with Kerridge/Keyloop preferable) would be of high priority. Recent or current experience as a Vehicle Service Advisor or another role within the automotive industry is essential to our client at this stage. If you are currently working for a large to medium size PLC and want to scrap the workplace stresses for an upbeat and enjoyable family run set up, that still strives for the best customer service, this could be the role for you! A UK driving license with minimal points is also essential. Liaising with the vehicle manufacturer to authorise warranty repairs, and a general knowledge of warranty procedures would be advantageous but is not essential.
What's in it for you? For your hard work as a Vehicle Service Advisor, our client is offering:
- Starting salary up to £25-29,000 per annum pending experience and current earnings.
- Access to performance related bonus scheme providing uncapped earnings up to £33-38,000 + per annum.
- 31 days annual holiday allowance (including the 8 bank holidays and your birthday).
- Access to brand accredited training and development.
- Contributory workplace pension scheme.
- Various company benefits including life insurance, cycle to work scheme, staff car scheme and a company tool purchase scheme.
- Fantastic long-term career development prospects with a family owned and financially secure business operating for 30+ years.
- Working hours from 8:00am to 5:30pm Monday to Friday with Saturdays 8:30am-12:30pm on a rota.
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