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Service Administrator Job in Eardisley

Herefordshire
Eardisley
Service Department, Commercial Dealership
£33280 per annum
137691
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Vehicle Service Administrator required in Herefordshire.
  • Starting salary up to £16 per hour pending experience.
  • 40-hour week Monday to Friday with flexibility on start/finish times.
  • Fantastic career prospects with a long-established local business.
Our client, a franchise-approved commercial vehicle dealership situated in the Herefordshire region, requires an experienced Vehicle Service Administrator to join their business.  

Reporting to the Service Manager and working as part of a team, as a Vehicle Service Administrator you will effectively maximise the costing efficiency of our client's Aftersales Department, to meet monthly targets and budget objectives and to complete all administrative tasks in an efficient and timely manner.

Key responsibilities will include:   
  • To correctly interpret instructions from the job card/repair order to assess and maximise the revenue capacity to achieve the Aftersales Department budget objectives. 
  • To advise the Service Manager and supervisory staff where Vehicle Technicians fail to achieve standard repair times.
  • To achieve all company and personal KPIs and maintain focus on all company financial objectives within given responsibilities.
  • To produce all Service Department invoicing in an accurate, timely and efficient manner.
  • To raise and submit warranty repair and maintenance claims through the DMS system to the manufacturer.
  • To maintain all administrative filing in an accurate, timely and efficient manner.
  • To request and attend training and to keep up to date with the latest technical information that is circulated or displayed.
  • To support the Aftersales Department in dealing with incoming telephone calls and attending to customer enquiries.
  • To ensure compliance and show commitment to all laid down procedures and company directives. 
  • To provide information, maintain records and carry out all duties in an accurate, efficient and timely manner.
  • To undertake such other tasks as may reasonably be required. These may include liaising with customers, working outside normal hours, supervising and instructing trainees, acting as a Service Advisor, etc.
  • To enhance the image and reputation of the company whilst supporting its commercial interests.
  • To comply with good health and safety practices, all statutory requirements, company policies and standard procedures.
  • Invoicing your set target hour each working day.
To be eligible you will ideally have previous experience in a similar service administration capacity with knowledge of the automotive industry, manufacturer contracts, warranty processes, and service department measurements (i.e. utilisation, productivity, and efficiency). Overall you will be a strong communicator, IT literate, have excellent organisational skills, be able to build rapport with internal staff and customers, be able to work on your initiative, have attention to detail, and be able to meet deadlines.   

What's in it for you? For your hard work as a Vehicle Service Administrator, our client is offering:  
  • Starting salary up to £16 per hour (negotiable pending experience).
  • Access to in-house and manufacturer-approved training.
  • 28 days annual leave (including the bank holidays).
  • Workplace pension scheme.
  • On-site parking. 
  • Fantastic career prospects with a well-regarded local business that has undergone significant recent expansion.
  • 40-hour week Monday to Friday with flexibility on start/finish times.
If you are interested in hearing more about this Service Administrator job in the Herefordshire area, please contact Sarena Abbott at Perfect Placement Today.

Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today.
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