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Aftersales Manager Job in Norwich

Norfolk
Norwich
Car Dealership, Senior Management
£45000 - £60000 per annum
138209
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Aftersales Manager – Established Main Dealership in Norwich
  • Salary: Basic up to £45,000 + OTE £60,000
  • Benefits: Company Car + Extensive Company Perks
Are you an experienced Aftersales Manager with a passion for leading both a well-established workshop and a high-performing front-of-house service department? Our client, a leading large dealership in Norwich, is seeking a highly motivated and customer-focused individual to take charge of their aftersales operations and drive exceptional results.

This is a fantastic opportunity for a dynamic leader looking for long-term career progression within a growing and reputable dealership. With a competitive salary package and the chance to make a real impact on the business, this role offers the perfect next step in your career.

Key Responsibilities as an Aftersales Manager:
  • Manage a well-established workshop, ensuring efficient operations, quality repairs, and excellent service standards.
  • Oversee a strong front-of-house service department, delivering top-notch customer service and handling customer enquiries professionally.
  • Lead, motivate, and develop the Aftersales team, fostering a positive and high-performance culture.
  • Drive aftersales profitability, ensuring service targets and financial objectives are met or exceeded.
  • Ensure the workshop and service departments operate smoothly, with effective scheduling, parts management, and technical support.
  • Maintain high levels of customer satisfaction, managing any complaints or issues swiftly and professionally.
  • Collaborate with senior management to implement and refine aftersales strategies for continuous business growth.
What We’re Looking For in a Aftersales Manager:
  • Significant experience in an Aftersales Manager role or senior management position within a dealership environment.
  • Strong leadership skills, with the ability to manage both a busy workshop and front-of-house service team.
  • A customer-first approach, ensuring that service delivery and satisfaction are always prioritised.
  • Excellent organisational skills and the ability to manage multiple priorities in a fast-paced environment.
  • A proven track record of meeting or exceeding service and financial targets.
What You’ll Receive within this Aftersales Manager role:
  • Competitive basic salary up to £45,000.
  • OTE up to £60,000 based on performance.
  • Company car.
  • Comprehensive company perks, including staff discounts, pension schemes, and additional benefits.
This is a great opportunity to join a thriving dealership that values growth, excellence, and its employees. If you’re a results-driven Aftersales Manager with a proven ability to lead both workshop and service teams, we want to hear from you!

If you are interested in hearing more about this Aftersales Manager job in the Norwich area, please contact Danielle Axtell Carty at Perfect Placement Today.
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