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Aftersales Advisor Job in Bury St Edmunds

Suffolk
Bury St Edmunds
Car Dealership, Service Department, Parts Department
£28000 - £35000 per annum
138567
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Aftersales Advisor
  • Salary: Up to £28,000 (depending on experience)
  • Working Hours: Monday to Friday – 8:00 AM to 5:30 PM, Saturday mornings on a rota basis
We are currently recruiting for an experienced and enthusiastic Aftersales Advisor to join a highly respected main dealership in the Bury St Edmunds area. This is an exciting opportunity to become part of a dynamic team, responsible for both Parts and Service with potential for role development and growth over time.

As an Aftersales Advisor, you will be at the heart of the dealership, liaising with customers to ensure a smooth and efficient aftersales experience. Your duties will include handling customer queries, advising on parts and service, scheduling appointments, and managing the needs of our valued customers. This is a varied and rewarding role, where your expertise will directly contribute to customer satisfaction and the overall success of the dealership.

Key Responsibilities as a Aftersales Advisor:
  • Serve as the first point of contact for customer inquiries regarding parts and services.
  • Provide customers with accurate information about repair and service options, including costs and timescales.
  • Advise on parts availability and work with the parts department to ensure stock levels are adequate.
  • Schedule service appointments and manage the workflow effectively.
  • Handle any aftersales issues promptly and professionally to maintain customer satisfaction.
  • Provide excellent customer service and support throughout the aftersales process.
  • Ensure all administrative tasks related to service and parts are completed efficiently.
To be successful in this role, you will have previous experience within a customer service or aftersales role, ideally within the automotive industry. You should be a confident communicator with a passion for delivering exceptional service, and capable of working in a fast-paced environment. Knowledge of vehicle parts and servicing would be beneficial, but a willingness to learn and grow in the role is equally important.

Key Skills and Attributes needed for this Aftersales Advisor:
  • Previous experience in an aftersales or customer service environment (automotive industry experience preferred).
  • Strong communication and customer service skills.
  • Ability to multitask and prioritise in a busy environment.
  • Good knowledge of automotive parts and services is a plus.
  • Positive attitude with a desire to learn and develop in the role.
  • Ability to work effectively both independently and as part of a team.
What We Offer for the successful Aftersales Advisor:
  • Competitive basic salary of up to £28,000.
  • Opportunity to grow and develop the role over time.
  • A supportive and dynamic working environment.
  • Working hours of Monday to Friday, 8:00 AM – 5:30 PM, with Saturday mornings on a rota.
  • Excellent company benefits and career progression opportunities.
If you are passionate about delivering outstanding aftersales service and would like to become part of a well-regarded dealership in the Bury St Edmunds area, we would love to hear from you!

Send your CV to Danielle Axtell Carty at Perfect Placement today for more information!

Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don't settle for just any Motor Trade job - let us help you find the one to take the first step towards your dream Motor Trade career.
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