- Attractive salary package – £75,000 OTE
- 40 Hour week
- Full-time Permanent role
- Must have a proven track record of managing successful service teams.
- Join a longstanding trusted client of ours
- Move with security!
For this Aftersales Manager role you will need:
- Demonstrated success in a Service/Aftersales position within the automotive sector.
- A proven track record of leading, mentoring, and developing high-performing teams to consistently achieve and surpass objectives.
- A strong focus on customer service, with the ability to foster a culture of ongoing improvement.
- Comprehensive understanding of industry practices and the key processes in service operations.
- Outstanding leadership abilities, with a talent for inspiring and motivating teams.
- Excellent communication skills, both verbal and written.
- Meticulous attention to detail and a dedication to upholding high service standards.
- A full, clean driving licence with no significant penalties.
- Essential experience in managing an automotive service department or aftersales operation.
- Support the Head of Business in upholding brand standards and building strong relationships with Brands.
- Lead, coach, and develop a high-performing service team to deliver outstanding customer service and meet set targets.
- Effectively manage resources to optimise workshop capacity and ensure the timely completion of tasks.
- Supervise diary bookings to maintain correct workshop allocation and ensure efficient time management.
- Boost profitability by promoting additional services and products to customers.
- Review financial goals and performance metrics, identifying areas for improvement and discussing any concerns with the Head of Business.
- Address customer complaints promptly and professionally, ensuring fair resolutions and implementing corrective actions to prevent future issues.
- Cultivate a team culture focused on high performance, accountability, and excellence.
- Attractive salary package – £75,000 OTE
- Life assurance and company pension scheme
- 26 days of annual leave, increasing with length of service
- Generous paid leave
- Opportunities for personal and professional growth through training and leadership development programmes.
- Exclusive service discounts for you, your family, and friends.
- Recognition for long service and loyalty-based rewards.
We are the UK's leading Automotive Recruitment Consultancy, if you are looking to refresh your Automotive Career please contact us, we have many Motor Trade Jobs available across the whole of the UK.