- SALARY: Up to £25,000 starting basic salary plus bonus providing a £32,000 annual on-target earnings
- HOURS: 8:00am-6:00pm Mon to Fri with Sat 8:30am-12:30pm on a rota.
- BENEFITS: 31 days annual leave, staff purchase discounts, enhanced holiday pay, various healthcare provisions, and access to online/retailer discounts portal amongst others.
Reporting to the Service Manager and working alongside another Service Advisor and a workshop team, you will need to be a confident relationship builder and be able to influence and advise customers on minor technical issues with their vehicle whilst delivering a first-class service, also achieving the company objectives and targets. You will greet customers in the Service Department and book their vehicles in for associated repair work, have extensive liaison with the workshop to chase work in progress, up-sell on additional products and services where possible, and keep customers informed of the progress of their vehicle whilst taking payments for work completed.
Do you need previous Service Advisor experience? In short; no!
To be eligible, you will ideally live within a reasonable commuting distance of Cirencester and will be able to deliver the very highest level of customer service through strong communication skills, resulting in total customer satisfaction. Very strong organisational skills along with IT literacy would be of high priority. Experience with Kerridge/Keyloop would be advantageous but is non-essential. Recent or current experience as a Service Advisor within a similar automotive business would be highly advantageous, however, is non-essential provided you have a strong track record in customer service/sales/hospitality, are a confident communicator, and have a basic mechanical understanding of vehicles. A UK driving license with minimal points is essential.
What's in it for you? Quite a lot, it seems. For your hard work as a Vehicle Service Advisor, our client is offering:
- Starting salary up to £25,000 per annum, pending experience.
- Monthly incentivised bonus scheme providing a £32,000 annual on-target earnings.
- 23 days holiday plus the 8 bank holidays with your holiday allowance increasing over length of service.
- Full manufacturer authorised training.
- Company pension scheme.
- Various company benefits, including personal healthcare provisions, access to hundreds of online/high street retailed discounts, staff purchase discounts, and discounted gym memberships, amongst others.
- £1000 annual Love2Shop vouchers for exceeding customer recommendations score.
- Fantastic long-term career prospects with an AM Top 200 retailer and a business awarded a "star'’ rating in the Sunday Times annual ‘Best Companies to Work For' listing.
- Working hours from 8:00am-6:00pm Monday to Friday with Saturdays 8:30am-12:30pm on a rota.
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