- £24-28,000 starting salary with performance related bonus scheme of up to £4-6,000+ per annum.
- Mon to Fri 8:00am-5:30pm with 1 in 4/5 Sat 8:30am-12:30pm.
- Fantastic career prospects with a family-run local business going over 100 years!
Reporting to the Aftersales Manager and working alongside two other Service Advisors, you will need to be a confident relationship builder, be able to influence and advise customers on minor technical issues with their vehicle whilst delivering a first class service, also achieving the company objectives and targets. You will greet customers into the Service Department and book their vehicles in for associated repair work, have extensive liaison with the workshop to chase work in progress, up-sell on additional products and services where possible, and keep customers informed of the progress of their vehicle whilst taking payments for work completed.
To be eligible, you will ideally live in the Tewkesbury region or within a reasonable commuting distance of Tewkesbury. Due to the nature of this role the successful candidate would need to have at least 2 years prior or present experience working as a Service Advisor or similar within an automotive dealership/garage environment and be able to deliver the very highest level of customer service through strong communication skills resulting in total customer satisfaction. Overall, you will have a passion for working for the manufacturer and have very strong organisational skills along with IT proficiency (experience with the Autoview dealer management system would be highly advantageous but is non-essential). Liaising with manufacturer to authorise warranty repairs, and a general knowledge of automotive warranty procedures would also be advantageous but is non-essential.
What's in it for you? For your hard work as a Service Advisor our client is offering…
- Starting basic salary between £24-28,000 per annum pending experience and current earnings.
- Performance related bonus scheme of up to £4-6,000+ per annum
- 30 days annual leave (including the bank holidays).
- Access to full in-house and manufacturer accredited training.
- A contributory workplace pension scheme.
- Death in service benefits.
- Access to company discounts on new/used vehicles, servicing, and parts.
- Fantastic career prospects with a family-run local business going over 100 years!
- Working hours from 8:00am-5:30pm Monday to Friday and 1 in 4/5 Saturdays 8:30am-12:30pm.
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