- Starting salary up to £25-27,000 per annum with uncapped bonus potential (roughly £6,000+ per annum paid monthly).
- 45 hours per week Monday to Friday with 1 in 2 Saturdays 8:00am-1:00pm.
- Rare chance to work with an iconic and progressive brand in the motor industry.
Reporting to the Aftersales Manager and working alongside a friendly team of Vehicle Service Advisors, you will need to be a confident relationship builder, be able to influence and advise customers on minor technical issues with their vehicle whilst delivering a first class service, also achieving the company objectives and targets. You will greet customers in to the Service Department and book their vehicles in for associated repair work, have extensive liaison with the workshop to chase work in progress, up-sell on additional products and services where possible, and keep customers informed of the progress of their vehicle whilst taking payments for work completed.
Due to the nature of this role the successful Service Advisor candidate would need to have prior or present experience working as a Vehicle Service Advisor or similar within the motor industry and be able to deliver the very highest level of customer service through strong communication skills resulting in total customer satisfaction. Overall you will have a passion for working for the manufacturer and have very strong organisational skills along with IT proficiency (experience with the Pinewood DMS system would be highly advantageous but is non-essential). Liaising with manufacturer to authorise warranty repairs, and a general knowledge of automotive warranty procedures would also be advantageous but is non-essential. A UK driving license with minimal points is essential though.
What's in it for you? For your hard work as a Vehicle Service Advisor our client is offering...
- Starting salary up to £25-27,000 per annum pending experience with a salary increase once brand accredited.
- Performance related bonus scheme of up to £6,000 per annum paid monthly.
- 30 days annual leave (including the bank holidays).
- Workplace pension scheme.
- Access to brand accredited training and genuine career development and progression.
- Various company benefits including staff discounts, cycle to work scheme, competitions, and shared parental leave.
- Rare chance to work with an iconic and progressive brand in the motor industry.
- Working hours are 45 per week, 8am-6pm Monday to Friday with 1 in 2 Saturdays 8:00am-1:00pm.
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