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Service Advisor Job in Bilston

West Midlands
Bilston
Service Department, Commercial Dealership
£27000 - £30000 per annum
136077
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Service Advisor required in the Bilston area
  • Basic Salary up to £27,000
  • Monday to Friday, 8.00 am - 5.30 pm, with Saturdays 8.00 -12.00 pm on a rota basis.
  • Bonus earnings £30k+ 
Our Client, a Commercial Main Dealership in Bilston is looking for a Service Advisor to join their busy workshop.

Your day-to-day duties as Service Advisor will include:
  • Liaising with customers on site, via phone and email.
  • Liaising with customers in regard to work being carried out on their vehicles.
  • Sales and upsell of labour hours.
  • Selling service plans along with promotional accessories, programs, and other similar products.
  • Invoicing and following manufactures warranty procedures.
  • Collection and delivery of customer vehicles.
  • Customer satisfaction follow-up phone calls.
  • Understand workshop efficiencies and the importance of loading the workshop diary correctly.
For this Service Advisor role you will need the following: 
  • Appropriate telephone techniques and etiquette.
  • Knowledge of automotive systems, understanding of vehicle basic layout, function and location of parts.
  • Remain positive in stressful situations when handling a customer conflict.
  • Work independently or as a member of the team when necessary.
  • Work in a busy, active, lively environment that can be challenging.
  • Pay exceptional attention to detail.
  • Follow warranty guidelines and how to accurately apply them.
  • Good computer skills essential.
  • Previous experience with Kerridge or PSA would be beneficial.
  • High level of accuracy and attention to detail essential.
  • Contact high level of customers either via phone or email and be able to document items clearly and legibly.
  • Full UK Driving Licence essenti
For this Service Advisor role you will get the following: 
  • Basic Salary up £27k 
  • Bonus £30k+ 
  • Pension
  • Employee discounts
  • Career development opportunities
They offer a clean and friendly working environment, various company benefits, and a competitive salary. If you feel you have the right skills and mindset for the position apply now!

If this Service Advisor position interests you, or you would like to know more about other Vehicle Workshop opportunities in the West Midlands, please contact Archie Lawson at Perfect Placement today!
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