Salary: £25,000 + £5,000 annual bonus
Hours: 8am - 6pm Monday to Friday + breaks, 1 in 3 Saturday mornings 9am - 1pm (soon to increase to 1 in 4, paid as overtime)
Are you looking to kickstart a career in the automotive industry with full training and career progression? We have an exciting opportunity for a Trainee Service Advisor / Service Receptionist to join a well-established, award-winning Motor Trade Dealership in Epsom.
Our client has built a industry leading reputation for their commitment to customer service, employee development, and creating a great working environment. They are now looking for a motivated and enthusiastic individual who is eager to learn and grow into a key role within their aftersales support team.
About the Role As a Trainee Service Advisor / Service Receptionist, you will receive full training from experienced Service Advisors and supportive management to develop your skills and knowledge in a fast-paced dealership environment. This is an excellent opportunity for someone passionate about customer service and looking for career progression in the automotive industry.
Key Responsibilities
- Provide exceptional customer service both in-person and via phone
- Assist with the coordination of vehicle servicing and repairs
- Communicate with customers about vehicle updates, repairs, and additional work required
- Handle inbound customer inquiries and manage call-backs
- Assist with parts ordering, vehicle check-out preparation, and customer follow-up
- Support the team with complaint resolution and administrative tasks
- Comprehensive Training & Career Development: Start as a Trainee and develop into a fully qualified Service Advisor with manufacturer accreditation
- Career Progression: Opportunity to grow within the company, with a clear pathway to senior roles
- Competitive Pay: £25,000 base salary plus £5,000 annual bonus
- Employee Benefits: 25 days holiday plus bank holidays, private healthcare, employee car scheme, and discounted servicing/repairs
- Work-Life Balance: Enjoy a supportive environment with a positive company culture and great working hours
- A customer-focused individual with a great attitude and a desire to learn
- Excellent communication and organisational skills
- Enthusiasm for the automotive industry (no prior dealership experience required)
- A passion for providing top-tier customer service and working as part of a team
If you're looking to start your journey as a Trainee Service Advisor and want to learn from the best in the industry, we'd love to hear from you! Contact Sam Enderby at Perfect Placement today for more information about this role and other exciting opportunities within the automotive sector.
Take the first step towards a successful career in the Motor Trade!