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Aftersales Manager Job in Portsmouth

Hampshire
Portsmouth
Management, Car Dealership
Basic salary negotiable plus performance bonuses
136764
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Automotive Aftersales Manager Required in Portsmouth, Hampshire
  • Monday to Friday (as required)
  • Prestige Main Dealer
  • Basic salary negotiable plus performance bonuses available
Our client, a prestigious dealership and one of the Top 30 Automotive Dealer Groups in the UK by annual turnover (AM100), is looking for an experienced Aftersales Manager to join their team in Portsmouth. As part of a family-owned automotive retail group with over 1,100 colleagues and 28 state-of-the-art facilities, this is a fantastic opportunity to contribute to a growing and forward-thinking business.

This role is ideal for an experienced Aftersales Manager, Service Manager, or Assistant Service Manager ready to take the next step. Our client is renowned for their industry-leading people development programme, which includes onboarding, induction, training academy sessions, and a clear succession and development pathway.

What’s in it for you as a Aftersales Manager?
  • Competitive salary of £60,000 - £80,000 per year, depending on experience
  • Monday to Friday working hours (as required)
  • Industry-leading people development programme including training, recognition, and career progression opportunities
  • A supportive management structure within a growing and successful business
  • Discounts on MOT and servicing
  • Working with a premium brand in a modern, state-of-the-art facility
  • Opportunity to work within a family-owned group with strong values
Duties of a Aftersales Manager with our Client:
  • Lead and oversee the Service, Workshop, and Parts teams to deliver an exceptional customer experience.
  • Recruit, train, and develop staff in alignment with the company’s talent programme.
  • Drive departmental performance by meeting and exceeding KPIs and brand standards.
  • Manage workshop efficiency and maximise productivity rates.
  • Plan and monitor department budgets to achieve quarterly and annual objectives.
  • Maintain financial and operational controls, ensuring compliance with group and manufacturer standards.
  • Handle and resolve customer complaints, ensuring swift and satisfactory outcomes.
  • Ensure all warranty procedures are accurately followed, with timely recovery of payments.
What our client expects of their Aftersales Manager:
  • A proven track record of leadership in a Main Dealer environment, ideally within a prestige dealership.
  • Strong technical knowledge of motor vehicles.
  • Experience using Kerridge DMS or similar systems (preferred).
  • Ability to inspire and motivate a team to achieve shared goals and exceed expectations.
  • Excellent organisational, budget management, and communication skills.
  • Strong focus on customer satisfaction and service excellence.
  • Full UK driving licence (preferably clean).
  • Reside within commutable distance of Portsmouth, Hampshire.
This vacancy is based in Portsmouth, Hampshire, and our client is specifically looking for motor trade-experienced applicants.

If you are interested in hearing more about this Service Manager role or other automotive opportunities in Portsmouth, please contact Martin Bane at Perfect Placement.

At Perfect Placement, we specialise in matching jobseekers to the best opportunities in the motor trade. With over 1,400 vacancies across the UK, we can help you take the next step in your automotive career. Get in touch today!
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