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Customer Service Administrator Job in Ashford

Kent
Ashford
Administration and Accounts, Service Department, Commercial Dealership
£30000 - £33000 per annum
136847
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Customer Service Administrator Required in Ashford, Kent! 
  • Basic Salary up to £30,000 
  • OTE's £33,000 
  • Monday - Friday 08:00am - 17:00pm or 07:00am - 16:30pm.
  • 1 in 3 Saturday mornings. 
  • Hybrid Position - Service Advisor & Service Admin.
  • No two days are the same! 
Are you a proactive and customer-focused professional with a passion for the automotive industry? We are seeking a dedicated Customer Service Administrator to join our team in Ashford, Kent. This dynamic role combines service advisor responsibilities with essential administrative duties such as invoicing, ensuring that no two days are the same!

About the Role
As a Customer Service Administrator, you will be the key point of contact for our customers, ensuring exceptional service from booking to invoicing. You will liaise with the service team, manage customer enquiries, and handle administrative tasks to keep operations running smoothly.

Key Responsibilities in this Service Administrator role:
  • Greet customers and manage service bookings, ensuring a seamless process.
  • Handle enquiries, providing clear updates on service progress and costs.
  • Coordinate with technicians and the service team to ensure timely job completion.
  • Process invoices accurately and handle related administration tasks.
  • Maintain high levels of customer satisfaction by resolving any concerns promptly.
The previous Service Administrator will have:
  • Previous experience in a service advisor or customer service/admin role, preferably in the automotive industry.
  • Strong organizational and multitasking skills.
  • Excellent communication and interpersonal abilities.
  • Attention to detail, particularly when handling invoices and documentation.
  • Proficiency with computer systems and software.
The benefits within the Service Administrator role include:
  • Competitive basic salary up to £30,000 with OTE £33,000.
  • A varied role offering both customer interaction and administrative duties.
  • Regular working hours with structured Saturdays on a rota.
  • Opportunities for training and career progression within the automotive industry.
  • A friendly and supportive team environment.
If this Service Administrator interests, you and you would like to know more about it or Senior Service Advisor, Customer Service Advisor and other Automotive Jobs in Kent please contact Lee Squire at Perfect Placement.

Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So, if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please get in touch with us today.
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