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Service Advisor Job in Weston-Super-Mare

Somerset
Weston-Super-Mare
Service Department, Car Dealership
£29000 - £31558 per annum
138030
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Vehicle Service Advisor required in Weston-super-Mare.
  • SALARY: Up to £27-29,000 per annum pending experience with Saturdays paid as overtime at time and a half.
  • HOURS: Monday to Friday 8:00am-5:30pm with 1 in 2 Saturdays 8:00am-1:00pm.
  • BENEFITS: Staff purchase discounts, health and wellbeing support, cycle to work scheme, and a high street/holiday voucher club, amongst others.
Our client, a multi-award winning used car supermarket with dealerships across Southwest England, is currently looking to recruit a Service Advisor to join the service reception team at one of their dealerships in Weston-super-Mare.

Reporting to the Service Manager and working alongside a service reception and workshop team, as a Service Advisor you will be responsible for:
  • Greeting customers and listening to their requests, taking note of all issues, and answering their queries.
  • Liaising with Vehicle Technicians you’ll schedule appointments and book repairs and services.
  • Keeping customers updated with progress reports and follow-up calls, making sure expectations are being set, succeeded and surpassed where possible.
  • Processing customer payments, and providing cost estimations.
  • While liaising with our client's Vehicle Preparation Centre, their parts and their sales teams, to provide a seamless service.
  • Maintaining and developing relationships with customers, ensuring repeat business and customer retention.
  • While displaying extensive knowledge about products and services to give a professional transaction and helping demonstrate why our clients are the service to choose again.
In order to be eligible, experience working as a Vehicle Service Advisor or in a similar aftersales customer service-orientated role in the motor trade such (parts/accident repair/rental) would be highly desirable however is non-essential as full training is provided. You will need to have previous experience in a customer service role, ideally working to targets, have a full UK driving licence with minimal points, and have a good standard of English and Maths (GCSE Level C and above, or Numeracy and Literacy Level 2 on the NQF or equivalent). Overall you will be IT literate, quickly establish and build rapport with customers, have a passion for delivering exceptional customer service, be able to work on your initiative, and know how to prioritise workloads.

What's in it for you? For your hard work as a Vehicle Service Advisor, our client is offering:
  • Starting salary up to £27-29,000 per annum pending experience.
  • Overtime, including Saturdays, paid as time and a half. 
  • In-house training and career development. 
  • 31 days annual leave including bank holidays, increasing to 35 days over 5 years.
  • Workplace pension scheme.
  • Access to many internal benefits including staff purchase discounts, health and wellbeing support, cycle to work scheme, and a high street/holiday voucher club, amongst others.
  • Opportunity to work with a company recognised as a "Great Place to Work" and recipient of the "People and Culture Award" by Autotrader on multiple occasions.
  • Working hours from 8:00am-5:30pm Monday to Friday with 1 in 2 Saturdays 8:00am-1:00pm.
If you are interested in hearing more about this Service Advisor job in the Weston-super-Mare area, please contact Hamish Lowrie at Perfect Placement Today.

Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don't settle for just any Motor Trade job - let us help you find the one to take the first step towards your dream Motor Trade career.
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