A Warranty Administrator is responsible for administering all agreed warranty claims. This involves contact with manufacturers, securing replacement parts and repairs for defective merchandise.
Based in a Main Dealership, a Warranty Administrator plays an integral part to the day to day operation, particularly since much more emphasis is now placed on compliance. They are required to be an expert in all aspects of the business as this role requires direct interaction with manufacturers, colleagues and customers. Being able to communicate effectively in a friendly and professional manner is essential.
General duties include monitoring weekly and daily warranty reports, submitting claims and following up with customers and manufacturers throughout the process. All processes must be followed under the guidelines set out by the manufacturer. This role is both logistical and administrative and therefore requires a highly organised individual with commercial awareness and the ability to deliver the highest standards of service.
Experienced Warranty Administrators can see their career progress in different directions, one route to take is to move into the Service Department and work as a Service Manager and onto an Aftersales Manager role.
Perfect Placement specialise in Warranty Administrator Vacancies, so if you are looking for a new Automotive Career get in touch with our team of Motor Trade Recruitment Specialists today.
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