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Senior Contact Centre Advisor Job in Guildford

Surrey
Guildford
Service Department, Car Dealership
£30000 per annum
134143
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Senior Contact Centre Aftersales Advisor Required in Guildford, Surrey For Family Run Car Dealership 
  • Monday – Friday: 0800 - 1800 with a one-hour unpaid break for lunch each day
  • Part of a paid Saturday morning rota (approximately 1 in 4)
  • working 42.5 hours a week on a shift pattern to cover the opening hours
  • £28,000 - £30,000 Per Annum
Our client, a family-run car dealership, seeks a highly skilled and experienced Senior Contact Centre Advisor to join their aftersales team. If you are passionate about customer satisfaction and have a proven track record in a contact centre environment and delivering exceptional customer service, they want to hear from you!

IS YOUR LEADERSHIP STYLE FOCUSED ON DELIVERING EXCEPTIONAL CUSTOMER SERVICE?

NO SUNDAYS… THAT'S RIGHT, OUR CLIENT IS COMMITTED TO A BETTER WORK-LIFE BALANCE FOR EMPLOYEES

As a Senior Contact Centre Advisor, you will:
  • Handle customer enquiries and escalations related to post-purchase issues.
  • Use your expertise to provide exceptional customer service.
  • Support junior advisors and contribute to the continuous improvement of aftersales operations.
  • Handle customer enquiries related to post-purchase issues (e.g., returns, warranties, repairs, replacements) across various channels - phone, email, chat, and digital.
  • Maximise opportunities to convert calls into sales and bookings for the workshop/aftersales teams.
  • Distribute digital leads across the team ensuring contact is made within suitable time frames.
  • Support teams across the group with customer enquiries regarding vehicles
  • Create outstanding customer confidence by always ensuring a professional performance and exceptional commitment to customer care.
  • Accurately record vehicle and customer information.
  • Assist in training and onboarding new contact centre advisors.
  • Provide ongoing coaching and support to junior team members to help them achieve their targets.
  • Monitor customer interactions for quality, compliance, and effectiveness.
  • Identify opportunities to improve processes and performance.
  • Ensure customer data is recorded accurately and within SLA timeframes.
  • Work closely with other departments and management to ensure alignment with company customer service goals.
The ideal Senior Contact Centre Advisor candidate will have:
  • Proven experience in a contact centre environment, preferably in a senior or supervisory role.
  • Excellent written and verbal skills.
  • Strong communication skills with a friendly and professional demeanor.
  • Ability to multitask and navigate through various software systems efficiently.
  • A customer-centric mindset with a passion for helping others.
  • Excellent problem-solving abilities and attention to detail.
  • A proactive approach to identifying and pursuing sales opportunities.
  • Ability to handle complex and escalated customer issues with professionalism and efficiency.
  • Ability to work well under pressure and in a fast-paced environment.
Our client is excited to welcome individuals who are eager to make a difference and leave their mark in the world of luxury automotive aftersales (service and parts). They are extremely passionate about progression and development, so previous automotive experience isn't necessary. You might come from a retail or general customer services background but have the drive to succeed within a fast-paced and supportive team.

What's in it for you as a Senior Contact Centre Advisor?
  • 24 days basic holiday (excluding bank holidays) increasing to 29 days as your length of service increases.
  • A day off for your birthday!
  • Ability to buy and sell holiday.
  • Ability to buy technical goods/days out and holidays and spread the payments through your salary with no added interest.
  • Staff Car/Motorbike/EV Charging Purchase Scheme.
  • Medical Health Cash Plan Scheme.
  • Enhanced Parental Benefits.
  • Job Shadowing Scheme.
This is an exciting opportunity for a career focused Customer Service Advisor to join a company in a Senior / Supervisory Capacity that is committed to ensuring their staff enjoy their working day. They reward highly and put their employees at the forefront of all they do.

If this Senior Contact Service Advisor job interests you and you would like to know more about it or other Automotive Dealership jobs in Guildford, please contact Tom Wharton at Perfect Placement. He helps people get new Automotive jobs.

We are the UK's leading Automotive Recruitment Consultancy. If you are looking to refresh your Automotive Career, please get in touch with us; we have many Motor Trade jobs available across the whole of the UK.
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