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Aftersales Administrator Job in Norwich

Norfolk
Norwich
Administration and Accounts, Car Dealership
£27560 per annum
138085
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Aftersales Administrator
  • Location: Norwich
  • Salary: £27,560 per annum
  • Hours: Monday to Friday, plus 1 in 3 Saturdays
As an Aftersales Administrator, you will act as an ambassador of the Groups values. Your main aim is to ensure efficient administration support to the Aftersales Department, meeting both Company and Manufacturer standards. You will manage customer enquiries, consistently delivering a level of service that leaves each and every customer completely satisfied.

Responsibilities as an Aftersales Administrator:
  • Process service orders, maintain accurate customer records, and update service histories
  • Prepare and process invoices, ensuring accurate billing and timely payments
  • Liaise with customers, Technicians, and Workshop Control while vehicles are in the workshop to update on any additional work required, providing an estimate of costs involved to the customer, maximising every opportunity to up-sell
  • Liaise with the Parts Department to ensure the correct and timely ordering of any parts required
  • Ensure that the customer vehicle is ready to be handed back at the agreed time and explain what work has been carried out against the invoice to ensure the customer recognises value for money
  • Manage receipt of customer payments and reconciliation against invoices, being aware of Company debtors and following Company Policy accordingly
If you possess excellent administrative skills and have a passion for delivering outstanding customer service, we would love to hear from you. Apply today to join a dynamic team.

The ideal Aftersales Administrator candidate will have previous experience within the motor trade, specifically in administration, service, or as a parts advisor. This experience is crucial to ensure a smooth transition into the role and to meet the high standards expected by both the Company and the Manufacturer.
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