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Service Advisor Job in Manchester

Greater Manchester
Manchester
Administration and Accounts, Accident Repair Centre
£28000 - £30000 per annum
133285
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Service Advisor (ARC / Bodyshop)
  • Location: Manchester
  • Salary: Around £28,000 (depending on experience) + Quarterly Bonus
  • Flexible Working Hours: 45 hours per week, Monday - Friday. No weekends!
Benefits of the Service Advisor Role:
  • 25 days of holiday, plus bank holidays
  • Opportunity to work in a family-owned, supportive environment
  • Join a team of three dedicated professionals
  • No weekends
  • Bonus 
Our client, a family-owned accident repair centre in Manchester, is dedicated to providing top-quality service and ensuring exceptional customer satisfaction. They offer a supportive, close-knit team environment with a focus on work-life balance and professional growth.

Our client is seeking a Service Advisor to join their team and play a vital role in maintaining customer satisfaction and ensuring efficient operations within their accident repair centre. The Service Advisor will be responsible for coordinating repairs, managing customer relationships, and supporting the team.

Key Responsibilities of a Service Advisor:
  • Customer Interaction: Greet customers warmly and handle their inquiries and concerns with professionalism and care.
  • Service Coordination: Coordinate the repair process, ensuring that customers are kept informed about the progress of their vehicle repairs.
  • Estimate Preparation: Assist in preparing accurate repair estimates and work with insurance companies to facilitate the approval process.
  • Appointment Scheduling: Schedule and manage appointments efficiently to ensure timely repairs and minimal customer wait times.
  • Documentation Management: Maintain and organise all necessary documentation related to vehicle repairs and customer interactions.
  • Team Collaboration: Work closely with a team of three professionals to ensure a seamless and efficient workflow.
  • Follow-Up: Conduct follow-up calls with customers to ensure their satisfaction and address any additional needs or concerns.
Requirements of the Service Advisor:
  • Experience: Previous experience in a service advisor role, preferably in the automotive or accident repair industry.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to build rapport with customers and team members.
  • Organisational Skills: Strong organisational abilities to manage multiple tasks and prioritise effectively.
  • Customer-Focused: A genuine passion for delivering exceptional customer service and ensuring customer satisfaction.
  • Technical Knowledge: Basic understanding of vehicle repairs and the ability to explain repair processes to customers in a clear and concise manner.
  • Team Player: Ability to work effectively as part of a small team and contribute to a positive and supportive work environment.
If you are a reliable, proactive, and skilled individual looking to contribute to the success of our clients Accident Repair Centre please APPLY TODAY or alternatively contact Paul Martin at Perfect Placement for more information. 

At Perfect Placement, we specialise in Motor Trade Jobs, so if you are looking to improve your Automotive Career, please contact us today. We are the leading UK Motor Trade Recruiters with many Automotive Vacancies across the whole of the UK!!
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