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Service Advisor Job in Ashford

Kent
Ashford
Service Department, Car Dealership
£31200 - £44000 per annum
136298
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Service Advisor Required in Ashford, Kent
  • Prestige Main Dealer
  • Well Known Dealer Group with over 100 years trading!
  • £31,200 Basic Salary + Bonus (£44,000 OTE)
  • Hours: Monday to Friday 8am - 6pm + 1 in 4 Saturday Morning Rota
  • Company Events, State of the Art working Environment!
Our client, a Prestige Main Dealer in the Ashford area of Kent, are looking for a Service Advisor to join their dealership. 

As a Service Advisor for our client, you will be responsible for delivering high quality customer service, both in-person and over the phone. You will be responsible for: booking in appointments, providing customers with updates on their vehicles, and liaising with the workshop. As this is a smaller dealership, this is a real chance to make the role your own and create your own processes for the dealership. 

The ideal candidate will be confident in the role and be able to offer their clientele the high end experience they have come to expect. 

What’s in it for you as a Service Advisor? 
  • A Competitive Basic Salary – Basic Salary up to £31,200
  • On target earnings of £44,000
  • Excellent bonus scheme, earned through upselling service plans and other extras to customers. Our client has a loyal customer base, and so there is plenty of opportunity to make the most of the excellent bonus structure.
  • Monday – Friday 07:30 – 17:30, (1 Hour Lunch break)
  • 1 in 4 Weekends, Sats 08:00 - 13:00 - Paid at Overtime
  • 32 Days holiday (Inclusive of Bank Holidays)
  • A supportive Management Structure
  • Company Discounts on servicing & parts
  • Full Systems & Process Training, with manufacturer accreditations available
  • Company Pension
  • Annual Social Staffing Events 
  • Future Development Opportunities with a large Group.
  • Paperless environment, including digital clocking, write ups and resources.
Duties of a Service Advisor with our Client: 
  • Meeting and greeting customers.
  • Provide customers with information and advice on repairs, explaining the repair estimate with the customer & ensuring customer agrees to all work.
  • Call customers to advise them about service changes or car pick-up times.
  • Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up.
  • Filing paperwork, ensuring all invoices are accurate.
  • Taking Payment for agreed repair.
  • Assist Manager with the branch’s workflow and schedule.
  • Maintain positive customer relationships to always ensure repeat business and brand protection.
What our client expects of their Service Advisors: 
  • Enjoy working in a fast-paced environment.
  • A strong understanding of automotive technology and the automotive industry
  • Proficiency with industry-specific software is helpful e.g. CDK/Pinnacle/Kerridge
  • Excellent customer service, interpersonal and communication expertise.
  • Strong organisational, decision-making, and problem-solving skills.
  • Organisational skills and work well under pressure.
  • Good team player.
  • You will hold a Full UK Driving Licence.
We will not send your CV to a job until we have spoken to you so it is imperative that you provide a daytime contact number preferably your mobile number.

If you are interested in hearing more about this Service Advisor or Senior Service Advisor vacancies we have in in Ashford and Kent please do not hesitate to contact Lee Squire at Perfect Placement today.

Perfect Placement are the UK's Leading Motor Trade Recruitment Consultancy, and Automotive Jobs are our speciality. If you are looking to improve your Auto Industry Career, get in touch with our Team today. We have a wide range of Jobs from Vehicle Technician to Parts Advisors to Dealer Principals.
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