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Aftersales Manager Job in Chiswick

Greater London
Chiswick
Management, Car Dealership
£45000 - £65000 per annum
136516
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Aftersales Manager – Franchised Car Dealership
  • Salary: OTE up to £65,000 per annum
  • Hours: Monday to Friday 08:00 to 18:00, alternate Saturday 08:00 to 13:00
Benefits as an Aftersales Manager with our client : 
  • 32 days annual leave (including bank holidays)
  • holiday allowance increase after 4 years of service
  • holiday purchase scheme
  • paid birthday leave
  • family-friendly benefits
  • life assurance from day one
  • enhanced parental packages
  • reduced rates on vehicle purchases & maintenance
  • free eye tests, Employee Assistance Programme
  • tech purchasing benefits
  • Cycle to Work scheme
  • referral bonuses
  • Access to our benefits portal with discounts for retail and hospitality
Are you an experienced Aftersales Manager looking to lead a high-performing team at a respected Franchised Car Dealership in Chiswick? We’re looking for a skilled manager who can drive exceptional customer satisfaction, optimise departmental efficiency, and lead the aftersales team to meet dealership goals.

Key Responsibilities as an Aftersales Manager:
  • Leadership & Team Management: Recruit, mentor, and lead a team of Service Advisors, Technicians, and Parts Advisors. Create a motivated, customer-focused environment that fosters professional growth.
  • Customer Satisfaction: Ensure a high level of customer service, handling complaints and feedback promptly, and aiming to exceed customer expectations to maintain dealership reputation and loyalty.
  • Process Optimisation: Implement and oversee processes to improve the department’s efficiency, focusing on productivity, minimising downtime, and ensuring quality in service and repair work.
  • Financial Management: Set and monitor financial targets, manage budgets, and analyse profitability. Drive growth in the department through strategic initiatives that align with the dealership’s overall objectives.
  • Inventory & Supplier Management: Oversee parts inventory, negotiate with suppliers, and ensure the department has access to the required tools, equipment, and materials to operate effectively.
  • Compliance & Standards: Ensure the department adheres to brand, dealership, and legal standards, including health and safety protocols, manufacturer guidelines, and quality control.
What We’re Looking For in the successful Aftersales Manager:
  • Proven experience as an Aftersales Manager in a franchised dealership environment.
  • Strong leadership and communication skills with a customer-focused mindset.
  • Excellent organisational skills with a focus on financial accountability.
  • Sound knowledge of the automotive industry, dealership processes, and manufacturer standards.
Why Join Us? We offer a competitive salary, an OTE of up to £65,000, and a comprehensive benefits package, including family-friendly perks, annual leave increases, and exclusive discounts. Join a supportive team with access to continual development opportunities and be part of a reputable dealership that values excellence in service.

If this sounds like the opportunity you’ve been waiting for, please contact Alex Perrin at Perfect Placement to start your application and learn about other automotive roles in your area.

Perfect Placement UK Ltd are specialists in Automotive Recruitment – let us help you advance in your Motor Trade career. Reach out today to explore how we can support your job search and career progression!
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