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Service Advisor Job in Gloucester

Gloucestershire
Gloucester
Service Department, Commercial Dealership
£30000 per annum
136767
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Vehicle Service Advisor required in Gloucester.
  • Up to £30,000 annual starting salary with achievable monthly bonuses available
  • Monday to Friday 8:00am to 5:00pm with alternate Saturdays 8:00am-1:00pm
  • Fantastic long-term career prospects with a multi-award winning dealer group operating for over 50+ years.
Our client, a franchise-approved commercial vehicle dealer group with multiple sites nationwide, is currently looking to hire a Service Advisor for their busy Gloucester dealership.
 
Reporting to the Service Manager and working as part of a friendly team, as a Service Advisor your key duties shall include:
  • Dealing with customers and ensuring customer satisfaction.
  • Utilise workshop loading and ensure it is up to date. 
  • Regularly and proactively keep customers up to date with progress on their vehicle
  • Booking in vehicles. Ensuring appointments are convenient for the customer and department, in line with the workshop capacity.
  • Identify the customer requirements and where possible, supply an accurate fully inclusive costing.
  • Produce accurate job cards, invoices, estimates and related information.
  • Provide customers with full explanations of work carried out, making the most of any additional selling opportunities.
  • Produce warranty job cards in line with the manufacturer's policy and procedures.
  • Accurately record all work requirements and identify retail, warranty, internal and non-chargeable repairs.
  • Liaise with the Parts Department to ensure availability of parts.
The successful candidate would ideally be able to deliver the very highest level of customer service through strong communication skills resulting in total customer satisfaction. Strong organisational skills along with IT literacy (any experience with Kerridge/Keyloop preferable) would be of high priority. Recent or current experience as a Vehicle Service Advisor or a similar role within the automotive industry would be essential for our client and this is a fantastic chance for someone to take the next step in their career into a more senior role. A UK driving licence with minimal points is however essential. Liaising with the vehicle manufacturer to authorise warranty repairs and general knowledge of warranty procedures or commercial vehicles would be highly advantageous but is not essential. 
 
What's in it for you? Quite a lot it seems! For your hard work as a Service Team Leader, our client is offering…
  • Up to £30,000 annual starting salary pending experience.
  • KPI achievement-based bonuses available.
  • 31 days annual leave (including bank holidays).
  • Workplace pension scheme.
  • Access to technical training/development.
  • Additional company benefits include access to hundreds of practical, recreational, and salary-sacrifice discounts, a staff wellness programme, and regular recognition rewards for staff amongst others. 
  • Fantastic long-term career prospects with a multi-award-winning dealer group operating for over 50+ years.
  • Working hours from 8:00am to 5:00pm Monday to Friday with alternate Saturdays 8:00am-1:00pm.
If you are interested in hearing more about this Service Advisor job in the Gloucester area, please contact Sarena Abbott at Perfect Placement Today.

Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don't settle for just any Motor Trade job - let us help you find the one to take the first step towards your dream Motor Trade career.
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