- Brixton, South London
- Monday - Friday 8am - 5.30pm Only
- Basic Salary: £38,000
The Workshop Controller's Responsibilities Include:
- Delegating workloads to the Technicians in the workshop, ensuring an even and efficient workflow.
- Supervising and supporting Technicians to maintain high standards of quality and efficiency.
- Liaising extensively with the Service Department to ensure all jobs meet Manufacturer standards and are completed on time.
- Monitoring recalls and warranty cases, ensuring proper communication with the Warranty Department.
- Upholding Health and Safety regulations to maintain a safe and compliant workplace.
- Overseeing WIP deadlines and ensuring cost-effective completion of all work.
- Building excellent customer relationships by gaining authorisation for additional work and keeping customers informed.
- Driving workshop performance, ensuring first-time fixes and customer satisfaction remain the top priorities.
- A proven track record as a Workshop Controller or a Senior Service Advisor looking to take the next step in their career.
- Excellent knowledge of warranty procedures and service operations.
- A strong focus on customer satisfaction, quality control, and first-time fixes.
- The ability to lead and inspire the team, driving high output and maintaining workshop efficiency.
- Familiarity with Prestige or Manufacturer standards is a distinct advantage, although not essential.
- A competitive £38,000 basic salary with additional benefits.
- The opportunity to work in a prestige workshop environment with modern facilities and a supportive team.
- A clear career path with ongoing training and development opportunities.
- Monday to Friday hours only – achieve a great work-life balance!
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