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Service Manager Job in Daventry

Northamptonshire
Daventry
Accident Repair Centre, Management
£34000 - £37000 per annum
138435
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Customer Service Manager Vacancy - Daventry Accident Repair Centre
  • Basic Salary: £34,000 + Bonus
  • OTE: £37,000
  • Working Hours: Monday to Friday only, 8:30am - 5:00pm
  • Supportive Management Team 
My client, a well-established Accident Repair Centre in Daventry, is seeking an experienced Service Manager to lead their service and front-of-house team.

As the Service Manager, you will be responsible for ensuring a smooth and efficient service operation, delivering outstanding customer satisfaction, and managing workflow through the accident repair centre. You will lead a team of service advisors and workshop staff, coordinating vehicle repairs while maintaining high standards of quality and compliance.

Responsibilities of a Customer Service Manager:
  • Plan and coordinate driver runs, ensuring efficient vehicle collection and delivery
  • Book work into the workshop, managing repair schedules and ensuring a smooth workflow
  • Oversee the front-of-house team, delivering excellent customer service and handling queries
  • Act as the main point of contact for customers, insurers, and work providers
  • Ensure high levels of customer satisfaction and retention
  • Work closely with the Bodyshop Manager and Controller to manage repair progress
  • Maintain compliance with insurance and manufacturer repair standards
The Ideal Candidate for this Customer Service Manager role:
  • Previous experience in a senior role within an Accident Repair Centre or Automotive Industry
  • Strong customer-facing and front-of-house management experience
  • Excellent organisational skills to plan driver runs and job scheduling
  • Ability to work under pressure in a fast-paced accident repair environment
  • Knowledge of insurance repair processes, service KPIs, and workshop coordination
If this vacancy is interesting to you, or you'd like to hear about similar ones in Daventry / Northants / Bucks, please contact Tom Thacker at Perfect Placement.

Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don't settle for just any Motor Trade job - let us help you find the one to take the first step towards your dream Motor Trade career.
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