- SALARY: Negotiable starting salary plus bonus scheme with around £32,000+ annual on-target earnings.
- HOURS: 8:00am-5:30pm Monday to Friday plus 1 in 3 Saturdays 8:30am-12:30pm.
- BENEFITS: Personal company car, 29 days annual leave, pension scheme, and staff purchase discounts amongst others.
Reporting to the Service Manager and working with a friendly service reception team, you will need to be a confident relationship builder, be able to influence and advise customers on minor technical issues with their vehicle whilst delivering a class service, and also achieve the company objectives and targets. You will greet customers in the Service Department and book their vehicles in for associated repair work, have extensive liaison with the workshop to chase work in progress, up-sell on additional products and services where possible, and keep customers informed of the progress of their vehicle whilst taking payments for work completed.
Due to the nature of this role, the successful Service Advisor candidate would ideally need to have prior or present experience working as a Vehicle Service Advisor with a similar automotive business. You must be able to deliver the very highest level of customer service through strong communication skills resulting in total customer satisfaction. Overall you will have a passion for working for the manufacturer and have very strong organisational skills along with IT proficiency (experience with the Pinnacle DMS system would be highly advantageous but is non-essential). Liaising with manufacturers to authorise warranty repairs and general knowledge of automotive warranty procedures would also be advantageous but is non-essential. A UK driving license with minimal points is essential though.
What's in it for you? For your hard work as a Vehicle Service Advisor, our client is offering...
- Starting salary around £26-28,000 per annum (negotiable pending experience).
- Access to performance-related bonus scheme providing an uncapped on-target-earnings of around £32,000+ per annum.
- Personal company car.
- 21 days annual leave plus the 8 bank holidays.
- Full in-house and manufacturer-accredited training provided.
- Workplace pension scheme.
- Staff purchase discounts.
- Fantastic long-term career prospects with a multi-franchise approved car dealer group covering the Wiltshire and Somerset region since 1963.
- Working hours from 8:00am-5:30pm Monday to Friday plus 1 in 3 Saturdays 8:30am-12:30pm.
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