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Customer Service Manager Job in Dorking

Surrey
Dorking
Management, Accident Repair Centre
£40000 - £47000 per annum
136966
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Customer Service Manager Vacancy – Join a Leading Family-Run Bodyshop Group!

Our client, a respected and family-run Accident Repair Group with over 25 years of success, is looking for a operational and experienced Customer Service Manager to lead their customer service operations team at their Dorking Bodyshop location.

About the Role: As the Customer Service Manager, you will be a vital part of the management team, responsible for delivering exceptional service and leading a motivated team. Your key responsibilities will include:

  • Inspiring, mentoring, and managing the customer service team to excel in their roles.
  • Ensuring a seamless and positive customer journey from start to finish.
  • Handling customer inquiries and resolving issues with efficiency and care.
  • Dealing with insurance companies 
  • Collaborating with the workshop team to exceed customer expectations.
  • Overseeing and maintaining accurate records using the Autoflow IT system.
  • Identifying opportunities to enhance customer service processes and team performance.
The Ideal Candidate: Our client seeks someone with:

  • Proven leadership experience in a customer service environment, preferably in the automotive or bodyshop sector.
  • Outstanding communication and organisational skills.
  • A proactive and hands-on approach to problem-solving.
  • A passion for delivering excellent customer satisfaction.
What’s on Offer:
  • Salary: £40,000 basic + Quarterly Bonuses.
  • Hours: 8:00 AM – 5:30 PM, Monday to Friday (1-hour daily break).
  • Benefits:
    • 23 days annual leave + bank holidays.
    • Employer pension contributions.
    • Christmas celebrations and team events.
    • Career development opportunities within a supportive environment.
Why Join Our Client’s Team? Our client is a trusted family business known for their dedication to quality and integrity. They hold manufacturer approvals from leading brands such as Tesla, BMW, and Volkswagen Audi Group. With a modern, forward-thinking approach, they utilise the Autoflow IT system to ensure smooth operations and outstanding service delivery.

Take Your Career to the Next Level! This opportunity is being managed by Tom Wharton at Perfect Placement, specialists in automotive recruitment. If you’re ready to bring your leadership skills to one of Surrey’s most reputable accident repair centres, don’t hesitate to get in touch today!

Lead the way. Deliver excellence. Join a team that values you
Apply
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