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Service Advisor Job in Guildford

Surrey
Guildford
Service Department, Independent Garage
£33000 - £35000 per annum
137608
Automotive Service Advisor – Join a Friendly, Family-Run Garage! Location: Hindhead, Surrey
  • Salary: Up to £33,000 DOE + Upsell Bonuses 
  • £35,000 OTE 
  • Hours: Monday to Friday, 8:00 am – 6:00 pm
  • Employer: Independent Specialist
Are you passionate about cars, delivering outstanding customer service, and being part of a close-knit team? Our client, a trusted Independent Specialist in Hindhead, Surrey, is looking for a

Vehicle Service Advisor to join their team. If you’re an experienced Service Advisor with a love for all things automotive, we’d love to hear from you!

What’s in It for You as a Service Advisor?
  • Family Atmosphere: Work with a supportive, tight-knit team that values every member.
  • Variety: Handle everything from customer bookings to performance tuning and car parts sales.
  • Upskilling Opportunities: Learn about performance tuning and specialist car parts while helping customers achieve their dream rides.
  • Creative Outlet: Flex your creative side by contributing to social media strategies and marketing ideas to grow the business.
  • Job Satisfaction: Enjoy the mix of customer interaction, technical problem-solving, and sales in a dynamic environment.
What we are looking for in a Service Advisor:
  • Experienced in the Motor Trade: Previous Service Advisor experience is essential.
  • A Natural Multitasker: You’re organised, thrive in busy environments, and know how to prioritise.
  • An Exceptional Communicator: Whether it’s email, phone, or face-to-face, you know how to engage with customers.
  • Mechanically Minded: You have a good understanding of vehicle mechanics and are comfortable explaining technical details to customers.
  • Sales-Savvy: You’re confident in upselling services and parts while building trust and rapport with customers.
  • Tech-Literate: Familiarity with social media, email platforms, and automotive booking systems is a plus!
Your Role as a Service Advisor includes:
  • Customer Liaison: Be the friendly face customers rely on when booking their vehicles in for servicing or repairs.
  • Problem Solver: Listen to customer concerns, document issues, and communicate them effectively to technicians.
  • Upsell Wizard: Spot opportunities to recommend additional services or parts and secure customer approval.
  • Tech Translator: Explain diagnostic reports and repair options in a clear, jargon-free way.
  • Marketer Extraordinaire: Work with the team to create marketing and social media campaigns to bring in more customers.
  • Over-the-Counter Sales: Advise on and sell performance car parts to enthusiasts.
  • Customer Champion: Keep customers updated on their vehicles, ensure their experience is seamless, and celebrate their loyalty.
Why Join Our Client's Car Garage as a Service Advisor? This isn’t just another Service Advisor role—it’s a chance to immerse yourself in the world of performance vehicles, grow your skills, and enjoy a fulfilling career with a family-run business that genuinely cares about its people.

If this Automotive Service Advisor Job in Hindhead, Surrey, sounds like your dream role, or if you’re looking for other Automotive Jobs in the area, contact Tom Wharton at Perfect Placement UK Ltd.

At Perfect Placement, we’re passionate about connecting talented people with fantastic opportunities. Whether you’re looking to step up, diversify, or start a new chapter in your automotive career, we’re here to help.