- Basic salary is up to £27,000 per annum with an uncapped bonus potential north of £7,500 per annum
- Monday to Friday 8:00am to 6:00pm with a 1-hour lunch break, and 1 in 6 Saturday mornings 8:00am to 1:00pm paid additionally at standard rate.
- Fantastic career development prospects with an industry-leading prestige brand and a nationwide company operating for over 40 years.
Reporting to the Service Manager, you will work with a large aftersales team made up of a Service Reception Manager, 4 other Service Advisors and around 15 Technicians, you shall be responsible for providing a proactive service to customers requesting to schedule their vehicles for service, maintenance or repair work and arranging where necessary a courtesy vehicle. As a Vehicle Service Advisor, you will greet customers in the Service Department, extensively liaise with the workshop to chase work in progress, keep customers informed of the progress of their vehicle, and up-sell on additional products and services where possible.
The successful Service Advisor candidate would ideally be able to deliver the very highest level of customer service through strong communication skills resulting in total customer satisfaction. Strong organisational skills along with IT literacy (any experience with Kerridge/ADP preferable) would be of high priority. Due to the nature of this role, recent or current experience as a Vehicle Service Advisor or a similar role within the automotive industry would be ideal, however, our client is willing to accept applications from candidates with a very stable customer-facing career history. A UK driving licence with minimal points is essential for this position.
What's in it for you? For your hard work as a Service Advisor, our client is offering:
- Starting annual salary up to £27,000 per annum dependent upon experience and current earnings.
- Access to an uncapped performance-related bonus scheme based on CS scores, upselling and hours sold, providing additional earnings north of £7,500 per annum.
- Overtime subject to availability paid additionally.
- 25 days annual leave plus the 8 bank holidays.
- CBS (Car Buyer Scheme) available.
- Workplace pension scheme.
- Access to in-house guidance & manufacturer-accredited training.
- Various additional company benefits including discount gym memberships, RAC membership discount, CBS car scheme, eye test/optical equipment contributions, and a retail shopper portal which provides discounts to a huge range of retail outlets.
- Fantastic career development prospects with an industry-leading premium brand and a nationwide company operating for over 40 years that are recognised as a "Best Place to Work" by Glassdoor.
- Working hours are Monday to Friday 8:00am to 6:00pm with 1 in 5 Saturday mornings 8:00am-1:00pm paid additionally at standard rate.
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